Email Validation
There has been an important change made to the Wise Agent email feature.
As of Monday October 14th, you will be required to verify the email address that you use with your email branding through Amazon Web Services (AWS) – our web provider. 

Our goal with this change is to improve your overall email sending capabilities. Previously, emails from our system would show the senders information as John Doe johndoe = youremailaddress.com+77826447-24@wa-delivery.com but with this change will simply be seen as  John Doe johndoe@youremailaddress.com.

Until your email address has been verified, you will be unable to send emails including bulk and drip campaigns. 

You will be notified when you log in to your Wise Agent account of which email addresses need to be verified, and you can get the verification email by clicking on each address. 

You will receive 2 emails once you have clicked on the addresses. 

  • An email from support@wiseagent.com simply explaining again that you will need to open the email you receive from Amazon Web Services (AWS) and click on the link to verify your sending email address.
  • An email from AWS containing a link that you will use to verify your sending email address.

Additionally, on the Email Contacts page you will get a notification requesting that you verify your email. You will be sent an email containing a link to verify the email address. You will only need to verify the email address once.

You will have to verify each email address that you use with an email branding.


Once you see a green check mark next to your email branding in the branding drop down, you are ready to send out emails. 

If you are not receiving the email be sure to check all folders and inboxes including spam. Unfortunately, we are not able to verify the address on your behalf since the email is coming from Amazon Web Services (AWS) and is sent straight to your personal email account.

However, if you are having difficulties with verifying, we are always available to help, simply give us a call at 480-836-0345 or email us at help@wiseagent.com.